Eskom no service.

We have been without power for 5 days already. We have logged complaints on the Alfred Chatbot, my Eskom app and even tried calling. Every time we log a fault, it gets closed but we still do not have power. When I log another fault it says they are aware of the fault, please give them time to fix it, but then they just close the complaint again with no rest. We are in credit, so it was not switched off. We are at our wits end. Our ward councilor is not able to help. What now?