Eskom No Service

My boss received a Eskom residential account for R31 000 and before they could question it, Eskom sent someone to not only cut the service but also remove the electrical wires!. On the account is a R6 000 charge for tampering. My boss never tampered with the box as Eskom sent someone out to to do the tampering!. We decided to pay R11 000 to show good faith and rrange a payment plan which they agreed to but as soon as my boss got home and phoned to find out when the electricity will be restored, the lady at Eskom said that it wont happen until the account has been settled!! We run our business from the residence and have to buy 20lt diesel every day to keep a generator running. We have spoken to Jules, Janicke, Sbu, Janice and thats just at the Shelly Beach office! We also tried Megawatt Park the entire day yesterday but NO ONE answers that phone either. We then called the Regional Customer Service Mananger Ronald Chonco, his voicemail is so full, theres no space to leave messages...so yes, another deadend and another month withouth electricity? My account number is *** and I hope that Eskom will have better standards of service now that Mr de Ruiter is in charge!!