ESKOM: No Response to fault after 4 days!!!

We reported a fault to Eskom on Saturday, but have not yet had a technician come over or had any contact from Eskom regarding this matter. Every time we try and get an update from Alfred we get the following message " current status: Apologies for the wait, our technicians are very busy working on all the faults in this region at the moment. We are aware it's been some time since you have reported your fault. Please be rest assured that we are aware of your fault and we will get to you., date logged: 2024/10/19 08:16:13" We have now run out of water as we are unable to use the pump!!!!