Eskom- no lights since the 17th October

We haven't had lights since the 17th of October. I have been calling Eskom Call Centre every day since. We now have 3 reference no's and still no one has come to reconnect us. This morning I got an SMS confirming a field staff restored our power and closed our ticket and yet no one even showed up. This is the 2nd time tickets are closed, with no reconnection. Please can you help us escalate to the relevant person that can assist us get reconnected?