Eskom no good

From 21 October 2023 time 19:35 I have problems loading my electricity on my prepaid meter. I first bought electricity on my banking up I punched it in and it said rejected. I bought the 2nd time on another banking up and the electricity was still rejected. I then went to the near buy shop and bought again and it was rejected again. Today 23 October 2023 time 07:05am I bought R30 airtime to call eskom I was caller 5 . I was helped. Eskom gave me new tokens saying that they busy with an update that's why the tokens I bought was rejected. Because I was not hom to validate the tokens , when I got home 17.30pm to load the tokens it still said rejected I then bought R20 airtime to call eskom, I was caller 19. I ran out of airtime and I had to call again. I then bought R70 airtime again . I was then caller 19 again and waited for my turn. I was then caller nr 1 and waited to be answered and surely my call was dropped. I did not run out of airtime the call was dropped. I checked my airtime and I still had R17 airtime left. My family now have to sit in the dark.