Eskom no client service at all

My electricity was switched off last year march and since then I was charged service fees up to november 2020...an eskom field technition cane out to disconnect our electricy in march and even took a picture of the last reading since then there was no electricity supply in the house but according to eskom this technition did not disconnect it at the right place or something and now i must pay the service fees until november for a mistake made by their agent. I am not a electrician .... There was no electricity in the house thats all i know what eskom did outside i dont know. I want the persons name who submitted the last reading but eskom dont even reply to my queries....i have been enquiring about the charges since April 2020 when i saw they charged me fees after the electricity have been cut