Eskom nightmare

Goo day Hellopeter I need you assistance please, I have been having a problem with Eskom, before even it got to this stage of loadshedding. Our house is the only house experiencing power problems and the sad part is that we purchase electricity since we are on prepaid. There are a lot of houses who don't purchase and don't even have a meter box, it still puzzles me how they connect. Some houses connect *******ly, I am please asking that you deal with Eskom. May they send a technician who will do his work correctly and investigate what could be the matter. Every second day we call Eskom. What saddens me is that we do not have money to purchase airtime, we hold for a long time before being attended to. Why does it seem like this house is a target? We are still without power and I have an infant, he needs his milk. Why can't they get to the root cause of this problem. I suspect on of the houses that are *******ly connected is connecting through our house. This is not fair Ref number for this call: ***82 *** Regards Palesa