Eskom needs to change

Guys, Eskom is not the issue, its the people working with in it. the service desk gets most of the heat from us but the staff doing the actual work are the problems (physical work and quotes rendering staff, how can you be 3 bakkies to install 1 prepaid meter. this happen at my friends house). I have app**** for supply in September 2025, i got my quote in November, on the quote it was completed in October, i paid for my supply in November and on the quote it said it will be done in 30 to 90 days, 90 days has passed and i called servicedesk it has now only been confirmed(Payment received) so what were the acquisition agent doing the whole time? was my application just sitting on the desk? i was called to say sorry, but that's not going to help because i have to wait another 30 to 90 days(side note, i have received all the SMS's to indicate they are busy with my application), so in total 6months. these people who drops the ball needs to be held accountable because the customer has to suffer for their ***********s. i cannot wait any longer, my house is being targeted and a lot of stuff has been ******, windows replaced and these monies comes out of my pocket and not Eskom, like they don't even care when i explained it to them i need this up and running, and to top it off, i should call every week for an update, not every second day. i bet if i knew someone in Eskom or had connections, it would of been installed/completed by now. please can this be resolved, we are approaching winter and no geyser, no warm food, no lights, no refrigeration