Eskom need Customer Centres again

I have been trying since June 2024 to move a electricity account into my name. Each time I send the information that eskom has requested they just reply with the same shrink wrap email requesting the various same information I have sent. Each time I ask for an update on the matter I get the same shrink wrap email requesting the very same information I have just sent. I have a reference number but this means nothing. Whoever replies to these emails just finds it easier just to send the same shrink wrap in email. The email system, the chatbot, and the telephone number with electronic voice do not work. They need customer centers again.