Eskom Must Fall
How do you cut off people's electricity on a friday and can only reconnect on Monday? Do you even bother checking if the payment was in fact made?
I paid this account in full including The amount due for 10th March today and got home to find that we had no electricity. Of course we thought that this was the usual loading shedding stint which eskom pulls and waited only to realise that we were the only ones without electricity.
Can you not check 1st if payment was made before cutting it off. Do you give a warning such as in 7 days should this account not be paid then you would disconnect?
Why do you do this on a Friday knowing fully well that it can only be connected again on Monday. Did you ever think that we have children who has to eat and do homework etc. There are millions of electricity being ****** but you are too afraid to cut them off yet us the loyal paying ones....it doesn't take you a second to cut us off
Seriously if you were not the only service provider in SA you would have long ago been out of business. You offer one of the worse service and delivery in this country.
If I didn't need your services I would never have bothered even continuing with you. Your customer service is even worse. Please educate them. The 1st time I called Ref. ********** 49 to be told that he will lodge a call and a technician will come out. 20 minutes later I called again to find out the status of my enquiry, only to be told that the call was rejected as the person who took my call did not provide them with sufficient information to lodge the call. Then I was told to wait and she lodged a 2 nd call Ref. ********** 97 and after being on that call for 20 minutes she finally realised that my services were cut off. I told her that I had paid and can I send the POP and she could not assist. Asked to speak to the supervisor who was too busy to talk. After my 3rd call I was told that she will call me back. At least after 20 mins she did and mentioned that I must send the POP however there was nothing she could do as it will only be connected on Monday, even if I did send the POP.
We put up with your load shedding etc. and accept it when you cannot provide a service which we pay for yet you can never assist us. Very dissapointed. More especially very frustrated with this ****py service. Eskom should FALL!!!!