Eskom Meter Number blocked due to poor purchase of electricity in a brand new house i just moved in 13 days ago.

I just bought a new house and moved in 13 days ago only to find that a week or so ago my Eskom meter number was blocked due to non electricity payment. My question is when was I suppose to buy that electricity since i just moved in. I have all the paper work to show that I just bought this house, built from scratch. The meter is brand new.

they give me a new reference number every time I call, and have to keep on explaining the same story over and over again.

Has anyone experienced such an issue before, please advise me here guys.

The latest reference number i received is: *** Meter number: *** CP Maimela