Eskom meter box problem disaster and ill treating customers

I am really getting quite ****ed with Eskom now, I have logged a call stating we are out of electricity on the 20/05/2020 at 9 pm we understood that the technicians have left for the day so we expected a technician at 8.30 am to fix our issue, I called at 8.30 am and was told a technician has been dispatched I called again at 11:57 and told the same thing, again at 14:06 and still told the same thing I called at 15;57 and was now told a technician has been dispatched at 9.20 AM like what is the use of us having prepaid and we getting ****ty customer service while people who are not on prepaid enjoy all the benefits of not paying Eskom does anyone know who I can escalate this matter to as this is really uncalled for and worst this is an ongoing issue for the past 6 months what do we call this though