Eskom lost my faith in them

I lost power to my house on Saturday, 25 July 2020 around 4pm. Initially I thought it was loadshedding but later realized, when I saw everyone else's electricity being on, that it was not loadshedding. I made several calls to Eskom and sent emails. Excuses I receieved: the technicians don't work normal hours weekends; the technicians will be notified and followed up on. Then my favorite excuse and most outrageous; I didn't meet Eskoms requirement of buying min R350 electricity per month. That excuse is utterly BS. I've been living in this house for more than a year and this is the first time this incident is happening. Never mind the R150+ worth of airtime I spent, our food and meet we bought for the month is busy going off. This is absolutely ridiculous and simply not right.