Eskom loosers

So we have not been having electricity where I stay since Sunday, I understand the loadshedding but from Sunday today marks 5 days not having electricity, so I took it upon myself to call of which I did and was on hol for 10min and reported my case, they said between 6-7hrs they will send electrician, fine he came but u know what he did he said forgot his ladder step, we waited on Tuesday, wed I decided to call again given ref again they said case has been attended to and I said but that stupid electrician didn't do anything, they re logged the call yet again since then even now day 5 no 1 pitched, I sent them an sms, no response till now wat happens to the food ae no ways, here's the sms and ref:

Eskom has a very poor service, it's been 5days without electricity, we were given more than 3 references as other were closed, bcos it's believed that the situation has been resolved, only to find the stupid electrician came did nothing since he left to fetch the ladder step, u r so cruel Eskom u only think of yourself and not of customers first 5days, we have to go work work, how cruel can u guys be sies mann here's the last ref number given ***