ESKOM leaving us in the cold

Our meter, in a brand new house, will not connect, we have been without power since Friday last week, we have a 1-year-old daughter, and without power is proving to very difficult. Yesterday my wife spend over 6 hours on the line only for the call to dropped 2x when we got to the number 2 -3 in the que. We have been told since Monday that it has been escalated and someone will be with us soon. We are still waiting in the cold; service has been shocking and all we want is to have a connection so we can pay our exorbitant fees for erratic service delivery. I am at my whit's end. Today is the coldest reordered day of the year.