Eskom is very unprofessional , and we still have no power since yesterday

Worst experience with eskom ever. We have been having a power outage since yesterday. I tried to call multiple time today still no update all day, it's winter , we are unable to cook , bath with hot water or even work. It's so questionable if they even working on the matter. The fact is eskom workers will be sleeping in warm homes with light. And our kids won't even have food tonight. It's very inconvenient and unprofessional. We pay for every service in SA nothing is free we can't be treated as if this is a favor for us . And this is not the first time this is happening in Midrand blue hills, what's annoying is that it's becoming a bad habit of eskom to provide paying customers poor service.