Eskom is useless in our lives

Early this year at cosmo creek we have been experiencing loadshedding like any other communities but we started having more problems that came together with the loadshedding. When we had loadshedding at 4pm that would end at 8 or 9 pm, we would stay without electricity at our house and few more houses for another hour whereas everyone else had. The problem got worse every time we had loadshedding until it reached 12 hours mark, if electricity comes back at 8pm we will only have electricity in our house at 8 or 9 am the following day we kept on calling eskom to come and attend to our problem but to no avail. They will give us a Reference but they won't come when you follow up they will say electricity is now back. Or they come and say someone else will have to come and look at the box with a pc or we have spoken with the people who installed the box to come and have a look but nothing like that ever happened. From January till now. We don't have electricity as am writing this.