Eskom is the worst company to serve customers

Eskom is really the worst company to serve South African customers.

Hi I am Edson. My Eskom prepaid meter number is ***. My contact number is ***. I stay in Protea Glen. My Eskom office is in Randfontein and the technicians are dispatched from Protea Glen ext 16 sub station.

I reported my prepaid Eskom faulty line on the 8th of February 2023 through their call center which is operated by an automatic voice prompt with my ref being *** but no technician ever came out or even called me(even when they have my number) until they cleared it on Saturday 11/02/2023 at about 02h00 in the morning and they sent me an sms that the fault was fixed whereas it was not fixed. I then reported it again on the same day Saturday 11/02/2023 at about 08h00 in the morning with the ref being ***. Still no technician came out or called me until they cleared it on Sunday night the 12/02/2023 I then reported it again today the 13th of February 2023 but still nobody came to fix it or called me and I went to the council's office in the morning to tell them my problem and they(council) promised they will call me but they never did until now in the evening. According to my experience Eskom technicians seldom attend to faults reported on the system. They normally wait for the customers to stop them on the way so that it will seem like they are doing the customer a favor and then they charge the customer before they fix the fault whereas they are getting paid a salary at the end of the month for the same job. So this is so sad because as customers we were expecting that since they install these what we call green boxes we were hoping that things will get better since we are all buying electricity properly as no customer can ever open that green box and no customer can ever bypass that green box. And mind you before they install those green boxes all of us customers were fined R6000 for bypassing electricity regardless of whether you bypassed or not because no formal test was done in any customer's premises to verify if their claims of bypassing were true. Even the managers and supervisors are not doing anything about these ******* behaviors of the technicians because they themselves are *******. So there is nowhere in the whole Eskom where you can escalate this problem and get help. It is so sad and hopeless.