Eskom is terrible to customers and doesn't care of vulnerabilities or circumstances.

I would like to file a complaint based on No supply since 26/03/2026 time is 05:30 am.

I've been reporting the issue through Alfred chatbot and asked family members to call on my behalf because its been days without electricity and I have two kids under 3 years. My last born is showing signs of ashtma due to drinking and eating cold food and has flue and tight chest, I cant bathe my kids in warm water and this is unhygienic for them as they follow a strict routine to keep clean and well fed.

My meter has credits/units however there is no electricity. I've tried testing the main switch and the meter box has a red switch that goes up and down so based on that we have no power. The neighbors tried to check the street box and there is no faults.

Today I went to Eskom khayelitsha to show them how severely sick my baby is, and also for them to get an engineer to go fix my meter but the lady said I need to wait an extra 3 days as my meter issue/report just got approved or acknowledged. What does that mean 5 days without supply and having to wait again!? This is unacceptable and I see how the Eskom district in Khayelitsha treats people. It's ********* and one consultant literally left a customer at her desk for more than 20 minutes and the man left, she got up without excusing herself based on what the man said to us as other customers who saw her leave.

I am so torn and very angry at Eskom not being able to cater to its customers on time, they do not acknowledged vulnerabilities and customer circumstances, Eskom in khayelitsha just does not care. The lady assisting me didnt even give me a specific date to when the engineer will come and fix the meter. I am working I can't take time off for Eskom who doesn't even confirm date and time. This is wrong and Eskom khayelitsha needs to do better. We pay for electricity and expect great service. It's terrible being without electricity and there's kids that need to be bathed and fed and those things require electricity, some mornings are cold I cant even do a warm bottle of milk for my kids. This is very very disappointing and im hurting as a mother because I cant provide a better living environment now for my kids.

I need an engineer out as soon as possible and do not close this complaint without Eskom fixing my meter in 3 days that I was promised and you will have to contact me if you need to close this complaint you are guys are not nice and not helpful in difficult situations.