Eskom is staffed with *********** *****!

In November 2018 Eskom sent people to our area with the new prepaid boxes and they dropped them off promising to come back and show us how to install and use them but they never came back. On January 1st while everyone else was welcoming the new year, we had to cut our braai short because we were left in the dark as our power was suddenly cut off. The next day we went to the Eskom walk-in centre in Diepkloof to query the power cut and we took the new box with us. They punched in our address and checked the system then gave us a reference number and said they would send a technician. Two days later the technician still hadn't come so we went back to Eskom. They checked the system again and told us that a technician had submited paperwork that he had come and sorted out our problem. So the technician was either a ghost, or he **** to make it seem as if he had done the work when infact he never set foot at our house. They then promised to send another technician and as you can guess, he never showed up either. It is now the 5th of January and we are still without power and have an infant in the house who needs to be bathed and formula fed. Eskom has failed us as consumers and we are beyond upset. We have been prepaid users for years and don't understand why we are being treated like people whose account is in arrears!