ESKOM is n FLOP

Eskom upgraded their "system" without making it known to us. They can inform us about load shedding on their app but not that we need to register to upgrade our prepaid boxes. I am trying since Sunday to get hold of a representative to attend to my call. We are without electricity since Sunday. We cannot load any tokens on our prepaid box. We bought at 4 different places to get the tokens everybody is talking about, still nothing. The ward counselor also took our information on Monday to send to "eskom" then they will sms us the tokens, we are still waiting. How useless can eskom be?