ESKOM is making me think I should move off the grid

ESKOM customer support is utter *******!

Calling ***I was put on hold for 1hour 15min in the queue which moved from Caller #9 to #5 in that time... Do you have one person handling all the calls for South Africa???

https://alfred.eskom.co.za/chatroom/ is USELESS too as it's just a chatbot which cannot help with anything outside of standard queries.

I have emailed *** and now sitting here I'm waiting on feedback on an URGENT matter.