Eskom is frustrating

Giving a review of 1 star because 0 was not an option. We have no power going on 4 days now and Eskom is the most frustrating in regard to their customer care. We've opened 4 cases and all 4 have been closed because they claim to have came and restored our electricity, which is a load of lies.

Yesterday an electrician from Eskom came to assess the problem, spent 5 minutes and said he will be back tomorrow. When I asked him for his name or number for reference he blatantly refused to give me one. And to no surprise whatsoever, he hasn't shown up.

I don't even want to begin with the customer service, the call centre agents are clueless and plain down rude. Absolutely pathetic.

It is absolutely frustrating trying to get help but to no avail. My dad is a chronic diabetic and his insulin needs to be kept in the refrigerator. Even our food has gone bad. It is an inconvenient situation and a very frustrating process trying to communicate with Eskom.