ESKOM IS A FAILURE. LITERALLY.

MY AREA HAS EXPERIENCED POWER OUTAGES WEEKLY, DESPITE ESKOM TECHNICIANS BEING SENT THROUGH TO FIX THE SAME ISSUE "FAULTY CABLES/NETWORK ERROR" EACH TIME. RECENTLY WE HAD 3 STRAIGHT DAYS WITH NO POWER SUPPLY. AFTER THE POWERCAME BACKON SUNDAY, WE NOW HAVE HAD 24 HOURS AND COUNTING WITH NO POWER SUPLLY SINCE TUESDAY MORNING.

THIS COMES AFTER WE HAD 7 STRAIGHT DAYS OF NO POWER IN THE BEGINNING OF JUNE.

WE HAVE TWEETED, TEXTED, MAILED AND CALLED ESKIM AND HAVE RECEIVED THE MOST DISGUSTING SERVICE.

NOT ONLY ARE WE BEING TOLD TECHNICIACIAN KNOCK OFF AT FOUR, WE ARE BEING TOLD TO WAIT 3 BUSINESS DAY BEFORE WE CAN GET SOLID RESPONSES TO OUR QUERIES.

THERE IS NO PROPER ESCALATION PROCESS AS THE CALL CENTRE CAN ONLY READ SYSTEM UPDATES THAT ARE VAGUE AND HAVE NO ONE TO HOLD ACCOUNTABLE FOR.

THE LAST STRAW COMES NOW, WHEN I ASK PEZZY T****IZA TO HELP ME SEND AN EMAIL TO A MANAGER OR SUPERVISOR TO KEEP A DIRECT AND CONTINUOUS CONVERSATION WITH REGARDING THE ISSUE IN PIMVILLE. AND ALL SHE DID IS SEND AN EMAIL ON THE SAME BCC ADRESS THAT I HAVE TOLD HER THAT I HAVE USED AND HAD NO RESPONSE. I CAN GO ONLINE MYSELF AND SEND AN EMAIL INTO THE ABYSS, I NEEDED HER TO HELP PUSH THE MESSAGE THROUGH TO SOMEONE ELSE.

NOT ONLY WAS MY CALL LOGGED INCORRECTLY AT IN THE MORNING, I NOW HAD MY ISSUE PUSHED BACK TO 13:00 BECAUSE WHEN I CALLED TO FOLLOW UP, ONLY THEN WAS THE CORRECT CALL LOGGED.