Eskom ineffiency once again hit complexes hard

My complex had Eskom's smart meters installed 5 months ago. This was supposed to alleviate problems with wrong meter readings and make life easier for all. But yet again Eskom's left hand does not know what the right hand is doing and in 8 months none of the people in the complex have had an "ACTUAL" reading, every reading has been an "Estimate". Our new meter numbers have not been recorded either so we are being billed on meters that do not exist! I have phoned Eskom every single month and I get told the same thing every single month " someone will contact you" DUH. I am beyond frustrated!