Eskom incompetency.

I have app**** to Eskom for a pre-paid meter to be installed at the business premises I am renting out on 2 November 2023. (Eskom reference number: ***) To date I have not received an update as to the progress of this application. Every email I send to Eskom just generates a new reference number but nothing forthcoming at all.... Totally unacceptable and ***********.