Eskom incompetence

We recently bought a property which we had to open a new account with Eskom we submitted all the documents to Eskom in May and we were told we will be contacted when the new account is opened no one contacted us on Thursday our power was cut off as they have to close the account for the previous owners but ours was never loaded we went to Morning side customer care centre on Friday to try to sort this out we were told they will reconnect us as soon as load shedding is back then I received a call from the lady who promised us to reconnect that she can’t find our meter in the system she is sending a technician last night at 06:00 till today no technician came we have no power since Thursday because of the incompetency of Eskom we have done our part submitted everything that is needed on time but someone decided not to do their job and my household we have no power for 3days now and for the service that we pay for I’m really disgusted with Eskom no accountability they treat their customer like trash my family has to suffer in a cold weather without power because of their incompetence