Eskom incompetence

We are currently in a state of national disaster, I am an essential service worker, my job is done with diligence and respect. Eskom where are you? Only one number is made available to the entire country to report faults. Other platforms of communication require details that many residents do not have. I have been trying to call and report a fault, but eskom service centre does not answer the phone. Have not had electricity for a while! I expect a response to this. Failing which , indicates the obvious severe incompetence in answering a phone call, larger yet, attending to queries of an urgent matter. Absolutely appalling service ALWAYS. one never had a good word about eskom. Should any of your employees require attending services in other sectors during this period, I cannot imagine it will be done with much grace and respect, with this knowledge of the sheer lack of concern or care given to south africans from ESKOM.