Eskom incompetence

I am writing this complaint in utter disgust in regards to Eskom treating their clients with no integrity. I am a resident of Ga-Rankuwa township north of Pretoria. My complaint is we have not being having electricity since 12/01/2020. On that day there was a thunderstorm which made our lights to be dim. We reported this to Eskom Ga-Rankuwa on the 13/01/2020.The technicians came and opened a transformer box and did something to it then there was an explosion which took our electricity. We have been struggling with the Eskom staff ever since for fixing the transformer and reinstating the electricity they came on the 20/01/2020 stating they are doing audit on electricity meter validation. There is no problem with that they are doing their job our problem is why not switch on the lights and continue with their audit. They also threaten to cut off the cables of the houses where they cannot gain access to do their audit. During the day we lock our houses and gates when we go to work and I cannot just take leave for them to do their audit. Eskom is taking our community for granted we have elderly people leaving in our communities they have to have breakfast in the morning before taking their medications now they literally have to collect wood to make fire for the passed two weeks to get warm water to bath and cook. Also their medications are supposed to be stored in fridges which do not work now. We contacted Eskom Witbank again yesterday 23/01/2020 we were given ref nr:*** we were told as far as they are concerned we should be having electricity as a new transformer was send through to Eskom Ga-Rankuwa already last week. Their staff by the name of Sammy is playing duck and dive daily when we go to enquire of when we will get our services up and running again. My request is to please assist especially they need to think about how frustrating it is for our elderly to go for almost 2 weeks with no answer from Eskom. We have a lot of squatter camps all over our community they never experience load shedding and they ***** electricity but Eskom never goes and harass them but innocent elderly people are harassed who are paying and also buying coupons to have electricity. Eskom needs to give us turnaround time of when lights will be on and their *********** staff must stop giving us the runaround.