Eskom incapable of creating an account when new owner moves into property

My gosh, from the 28 June to current, I have been trying to create an account with Eskom after moving into our new property. They sent me a bill with the incorrect address details. It is shocking the level of incompetence, I have names of all the contact staff I have been dealing with, every says "we're escalating" nothing done. In fact when I use the eskom app to register to view my details, the registration does not acknowledge my ID with the account number on the bill eskom sent. So am I paying someone else's bill and they mine?