Eskom ignoring logging of fault regarding meter readings for months and charging incorrect rates

In November 2021 I was informed by Eskom that my meter is not working. I logged a fault and received a reference number. When following up, I was told the fault had been attended to, despite nothing being done. I have logged numerous faults since with no response and finally resorted to emailing Andre DeRuyter, Zodwa Mantyi, Customer services plus *** who was supposed to resolve the issue. To this day, absolutely no action has been taken and I am being charged exorbitant interim amounts because they can not get a reading. Please can someone advise as to what to do?