ESKOM HAS NO ACTUAL EMPLOYEES WORKING?

I am sure that all Eskom employees only go to work to get paid. They just need to show up every day to get paid and are not required to actually do any work. I reported a power outage this morning between 2 and 3 am and got a reference number and 18 hours later am still only able to communicate with a "bot" with no human contact assistance. Turns out the meter box has been vandalized and SAPS number has been forwarded. No one has come out to check on the problem and no update from Eskom. Live in a rural area next to an informal settlement with Eskom employees living in the area. Makes one think that maybe Eskom employees could be involved? Eakom customer service number does not connect to an operator, Alfred Chatbox does not offer information beyond "your complaint has been received" and emails to customer services take 48 hours for a response. Please can someone who actually works for Eskom advise on a way forward.