ESKOM (Frustration with monopolised companies)

On the 14th February 2023, I contacted Eskom and informed them that my meter box is not working and I am unable to load electricity. This has resulted inme not having electricity as I am not able to load it, the agent informed me that a call has been logged and that I should expect someone to come through within 7 hours, I waited for days and called the call centre every single day and Eskom did not come. After 4 days I remembered that I know someone who is an electirician and asked him to come through, the guy came through and said Eskom has to replace my meter box, luckily he knows a few Eskom people as he often contracts at Eskom, so he contacted them and they came immediately.

Eskom also advised that the meter box needs to be changed, however these are not in stock so i need to buy at least 250 units that can last me for a week then after a week they will come and change my meter. I constantly contacted them and they never came through. 3 weeks later my electricity was finished again on Friday the 10th. Saturday morning on the 11th i called and logged a call again , they promised that someone will come through and no one has come, When i called them Sunday they later advised that they are waiting for meter boxes.

I have been living in the dark for 4 days, with no electricity, my alarm battery has died, i have no hot water, my food has gone off, i am unable to provide for my kids, and i have asked that they at least send someone to come load the electricity like they did before but no one has come through.

I am feeling helpless and defeated because i do not know what other means i can do to get assistance from Eskom, as I feel that they have not even kept communication with me, i had to call them, wait in the call queue for 30min every single day just to speak to a customer care who will not even have answers to your queries.