ESKOM FIELD Technicians not trained to think

Good day

I have waited until I managed to get within Eskom's skin.

My village had a problem with Eskom connection for 3 days. All attempts that I made to report the issue were met with Eskom ignorance to follow up on the calls, instead of them closing them down just because the information supp**** was 'incorrect'. It turned out that the meter box that was given to my mom was registered under someone else's name. This caused me to log a a call many times in one day, wasting my airtime in the process.

As a last resort, I had to send a pleading email to the CEO of the company, and only then I was taking seriously by untrained field technicians. I am saying they are untrained because they cannot use their minds to do follow up instead of being decline-finger happy.

After an email to the CEO, my issue was looked at and attended.