Eskom Faulty Metter box and Poor service received

Eskom Poor service We bought electricity at home on the 18 March 2019 , the meter box could not accept the electricity , the meter box has a problem , we reported to Eskom same day , by email and the following day we walked into their offices , all they do is empty promises to come everyday, and and they never come , imagine we not going into 2 weeks no electricity . REF NUMBER ********** 75

Thank you