Eskom Faulty meter box

Eskom... I have a serious complaint, I have been reporting Faulty Meter box of which I started reporting in 05 March 2025..My reference was :*** It took plus minus a month, 3weeks, technicians are coming stop at the gate and close the ticket without resolving anything. 06 April 2025 I called and logged a complaint, in the month of April I called every week, we have been using same reference number.. No resolution... 08 June I called my Reference number :*** since then I have been using same reference number, no technicians coming to our house, mind you we are buying original electricity not bridged or anything... We have been in the dark since Sunday in this cold upfront, if it was any other issue I was gonna do it myself but this one needs Eskom straight, why do we have to suffer? Eskom you can do better