1 reviews | Active since Jan 2013
Eskom - fault not resolved - going without electricity for the third night
No electricity supply - going on for the third night...
My supply have been off since 8th - it's the 10th today. initially I though that my arrears was an issue and made payment of the arrears and more. It took the disconnection division almost the whole 24 hour SLA period to confirm that the this is not a disconnection.
I tried calling Eskom repeatedly and tried to get a information and also get a fault logged, but they sent message that the fault will be logged. to this - the fault technicians again let another day pass by still leaving me without electricity.
This is literally one property - if arrears is not the problem, then the fault must be fixed? This is brutally unfair and I will report this to the ombudsman if my property remains without electricity for a third night in a row.
Cleo van rooyen <***> | 1:23 PM (8 minutes ago) | |
to customerservices, Akhona, Enkosi, Trudie Remove
Hi Eskom,Please note my electricity is still off.I spoke to one of your agents Phumlani who informed me that reconnection will today before 12pm and this is not the case.Please explain what is happening and send what ever fault reports you supposedly have.The agent once again said the the supply was actually disconnected and that it was not a fault.There's too many inconsistencies in your explanations.It is now Friday and the weekend is here - I need that electricity on before end of business please?I am moving forward with my NERSA complaint on your non-compliance.
Cleo van rooyen <***> | 1:23 PM (8 minutes ago) | |
to customerservices, Akhona, Enkosi, Trudie Remove
Hi Eskom,Please note my electricity is still off.I spoke to one of your agents Phumlani who informed me that reconnection will today before 12pm and this is not the case.Please explain what is happening and send what ever fault reports you supposedly have.The agent once again said the the supply was actually disconnected and that it was not a fault.There's too many inconsistencies in your explanations.It is now Friday and the weekend is here - I need that electricity on before end of business please?I am moving forward with my NERSA complaint on your non-compliance.