Eskom failing to reimburse electricity units from old meter following installation and registration of new meter.

During the recording of our electricity meter, the meter was deemed faulty and Eskom replaced the meter and was supposed to reimburse us for the units that were on the old meter. Nearly 3 weeks later, after countless follow-ups, we have not been reimbursed and Eskom is unable to confirm when we will be reimbursed.

The service agents are unprofessional and rude. Some even laughed on the call when I informed them that the current electricity units are running out and I have already bought a substantial amount for the new meter.