Eskom failed service

Eskom failed me dismally! On Sunday morning21/04/2024, at 07h10 i bought eletricity units to load on prepaid box -the units were not taken in when entered until i contacted the call centre. Had to call them 2x but all the nos given were still rejected by the box, then the agent escalated the query for the technicians to come and assist. This is the night of the 22/04/2024 the technicians have not arrived - though my case was escalated. I'm a lady staying alone in the house, my fridge has been defrosted as it's been 2days since it's off - all my meat has to be thrown now, I can't wash with warm water, there's burglary at night all the time, let alone my work - i couldn't work from home nor go to the office as i was waiting for the technicians to come. Actually, i am beyond dissapointment, i'm actually feel my concern is not prioritised; for one person from our neighbourhood logged his query 3hours after me but he got help yet i didn't yet i logged the fault first - is it because he is working for a Govt that he was assisted first? When will i be assisted? Who will reimburse me all of my refrigerated food that has now perished?