Eskom extremely bad service

On Sunday our electricity went off including a few houses in the same street and the school near by, I called Eskom so they can come help they gave me reference number ********** 29 and told me that it will take 4-6 hours for us to get help but to be on the safe side they will come tomorrow which was on the 5th of March 2018. The next morning I called to follow up on the case only to find that the case was closed without us getting any help, and then the Lady I spoke to reopened the case but the phone cut just before she could give me a refference and then I got an SMS stating that my new reference is ********** 67. I called again later to find out about the progress but the person I was talking to this time told me the reference I was smsed was incorrect the correct reference is ********** 67 and that the case is still in progress and they will attend to it as soon as it is approved. Its Tuesday today and we haven't heard a word from the Eskom people, another thing is that the principal from the school near where I live called and the Eskom people said they will come after 3 days. I inderstand that the case must not be closed unless attended to. Why why our case closed yet no one came?My question is how long must we suffer before we get help because now we are being sent from pillar to post. I am so disappointed at the service we are receiving from Eskom.