Eskom equals incompetence

We requested a move out on the 1st of March 2021 as we were moving to a new location. The correspondence from them was our deposit will be paid back within 4-6 weeks. When we moved into our new house we once again had to go through Eskom directly. I asked them to just transfer my deposit and i will pay in the balance. They refused and said our new power supply will be disconnected if we don’t pay the new deposit. Ok so 7 months later I am still paying off a loan I made to pay new deposit and is still no closer to getting my old deposit back. I have sent over 80 emails and used more than R400’s worth of airtime. My suggestion to other eskom direct users, if you are moving, let them use your deposit to pay your last few month’s account. That way you won’t have to way years for a refund