ESKOM employees please step aside for qualified replacements

We have been without power for 72 hours, I sms every 4 hours to confirm the power has not returned and also that it is not an individual home. We live in a farming community where electricity is critical for security and operations. the land rate is expensive but we get the worst service.

72 hours later we are avoiding opening deep freezers to hopefully save the stored meat.

All our complaints whether phone call, sms or email are met with the same level of service: PATHETIC

Call the operator and after waiting 20 minutes they ask you to send an sms, send an sms and they tell you to download the app, send an email and they offer you all the non working tools. Just creating grey areas for lazy people to hide?

Who is taking accountability, why is he or she not motivating the persons anwering the replies. why are any of them being paid?