Eskom electricity metre faulty

Hi,<br> My mother's electricity metre has been faulty since last week so she has not been able to recharge electricity since Wednesday. She has called the Eskom customer care line several times, but no one is helping her. She was told that an electrician would come sort it out, but no one has arrived. The last time she called on Friday night she was advised that no electrician was coming and that she had to go to the office in Orlando, which is ridiculous because the office was already closed. She had to go through the whole weekend without electricity.<br> she was also told that the supervisor, Christopher George would call her back, but he hasn't.<br> Please can someone assist her. Her reference numbers were ***, *** and ***