Eskom Electricity Issue Resolution Team

Eskom Mpumalanga pietretief Good morning Sir 🙏🏽.

(refs: ***, ***, ***)

I'm writing to express my frustration and disappointment with Eskom's response to our ongoing electricity issue. We've been without power for 3 weeks, and despite numerous reports, we've been given vague promises of an electrician dispatch. Today, we received a call from ***, informing us that you won't be able to fix our issue due to a new smart meter installation project.

I'm struggling to understand how you prioritize people who've been without electricity for weeks, telling them to wait while you focus on a project that hasn't even started. As paying customers, it's painful to see others getting help while we're left in the dark. We've reported our issue on November 3rd, and others who reported after us have already received assistance.

Please advise on the next steps and when we can expect a resolution.

Thank you for your attention to this matter.