Eskom Eishkom!!!

On the 13th of May 2020 I raised a billing query on my boss's bill which went from being in credit to owing a ridiculous amount of money. The billing dates were indicated as being in 2015 on a 29 day cycle. It just didnt make sense. The Customer Services agent escalated the case to the Billing Department and was advised someone would call. After a very long wait, Edward Smith got hold of my boss and then went on to claim he had failed to get hold of the customer and closed the ticket. His reason being, the case is too complicated. The meters were changed as far back as 2017 and thats where the problem began with Eskom overcharging. Trying to call the Edward Smith is a mission, there is no one manning their number. Walk in Centres are currently closed, meanwhile Eskom is threatening to disconnect service. It is frustrating!