Eskom doesn't care

Our Eskom prepaid meter has failed and we have tried numerous times via all their contact platforms to log a fault but received no help whatsoever. Have had the phone disconnected in our ear when asking for help. We had asked technicians in the area for guidance and was treated to foul language in response. We have been without power or assistance for a week. And still no ody seems interested in helping. Wasted hundreds of rands in airtime calling the contact centre as the supposed helpful chatbot Alfred referred us to call.. we need help urgently