ESKOM DOES NOT RESPOND TO EMERGENCY

We do not have any electricity since 21:15 on Wednesday!!!!!. It's 38 hours now at 12:30 today. After SEVERAL attempts reporting this problem we still are without electricity. All our food are spoiled, we cannot charge our cellphones, my husband cannot sleep without his oxygen machine, he cannot sleep, we cannot bath or cook etc etc. This is totally rediculous. Yesterday morning we got hold of Eskom and got the Reference no ***. Thereafter we sent an Email, we send 9 SMS's....we have tried since also yesterday morning several times to phone again but no answer at all untill now! Late yesterday afternoon somebody came out to the farm but looked like he was inexperienced. He could not repair it, he said he suspects it is the transformer. He said they'll be early this morning. Up until now nobody came. ESKOM only answered their number early yesterday morning and my husband was given Referance no *** (pole number PDR102/5 Onze Rust - le Roux). We are way past schocked and feel helpless. This impacts our finances and lifes extremely. They are plainly pathetic