ESKOM does not care about customer service

Complaint 1: Charging direct customers full availability fee (pole/connection fee) during load-shedding. Reduced service should go hand-in-hand with reduced service charges based on the percentage of reduced service.

Complaint 2: Disconnecting power with no warning on a Friday when customer forgets to pay is just plain nasty, especially for someone living on a small-holding with animals that need water and the only source being a borehole. The account department only works weekdays office hours.

After all, customers are only human being and it is normal to forget due to circumstances out of our control.

Eskom should never, ever disconnect customers on a Friday, especially in context of load shedding hiding the fact that the customer is now without electricity. Doing this on a Friday is unacceptable. And making the effort to drive all the way to do the disconnection, without even bothering to phone or email the customer first, just does not make sense.