Eskom does not care

My parents house collapsed early in 2022 and the electricity box was damaged. On the 01/04/2022 I sent the completed application form electricity with my parents ID document to *** to request for a new box. My parents never received the new box from Eskom, they only receive SMSs from Eskom with Reference numbers: ***, ***. How long does it take for someone to get a new box? My father is late now passed away in January 2023 and is my mother is still alive she only receives SMS with different reference numbers from you guys. Old box meter nr : *** My parents details: My late father : Mr Milton Mngajuse Mtonjeni *** My mother's details : Ntobodumo Victoria Nosurgeon Mtonjeni *** They are base in Mbewuleni Sigangeni Location , Cala, Eastern Cape 5455.

Please fix tis its more than a year now.