Eskom dissapoints!

My parents in-law have been without power since yesterday morning at round about 3am. (Cable theft)They have logged a complaint, I have also logged a complaint and try to phone and get a hold of customer care. All they keep giving (via automated response) is a reference number. The whole towns power was out also due to cable theft in another area but that has since been fixed and yet my in-laws are still without power.